If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. We will require evidence of the issue and may require you to return the item along with the receipt for assessment. Refunds can take up to 10 days to be credited to the account or the original payment card, depending on the bank.
We reserve the right to refuse any exchange or refund of goods. Returns must be made within 3 days of delivery. Please note: shipping fees are not refundable for preference return and is conditional for other returns. Unfortunately, we do not offer exchanges for online purchases.
If you shipped the item(s) back to Things I Like Ja. store at your own expense and the return is the result of an error on Things I Like Ja.’s part, you will be refunded your shipping costs when we process the return.
Before returning anything you must contact us to organise a Return Authorisation Form to return an item. Returns will not be accepted without a Return Authorisation. At its discretion, Things I Like Ja. may provide means to return an item at no cost to you, or an alternate remedy.
Things I Like Ja. is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage or return to the store.
All returns must be packed securely to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received at the store in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Things I Like Ja. store, Things I Like Ja. is not obligated to provide a refund and the item may be returned to you. We will contact you to advise of the return status.
Refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
A return and refund for a change of mind is not possible for the following product types:
- Gift Certificates
- eBooks
- Opened CDs and DVDs
- Multi-media products
- Other Digital Content
Once we have received your return at our store, we will process your return within 1-3 business days. You should expect to see your refund in your account within 5-10 business days once you have received your ‘Refund Complete’ update email. Please note some banks may take longer than 5-10 working days to process refund payment.
If you have not received your refund and it has been after 10 business days since receiving your ‘Refund Complete‘ update email, please contact our Customer Care team at [email protected]om.