1. INTRODUCTION

Welcome to Tilja Variety Limited (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our platform, you agree to be bound by these terms.

2. ELIGIBILITY

By using this website, you confirm that:

    • You are at least 18 years old or using the site under supervision of a legal guardian.
    • All information provided by you is accurate and complete.

3. PRODUCTS AND PRICING

    • All products listed are subject to availability.
    • We reserve the right to modify prices at any time without prior notice.
    • Errors in product descriptions or pricing may be corrected without liability.

4. ORDERS AND PAYMENT

Orders are confirmed only after successful payment.

We accept payments via:

    • Payment gateways (credit/debit cards, digital wallets)
    • Direct bank transfers
    • You agree to provide valid payment information and authorize us to process payments.

5. SHIPPING AND DELIVERY

    • Orders for delivery are processed and dispatched within 48 hours, Mondays to Saturdays excluding holidays.
    • Delivery timelines are estimates and may vary.
    • We are not liable for delays caused by third-party couriers or unforeseen circumstances.
    • Risk of loss transfers to the customer upon delivery.

6. RETURN AND REFUND POLICY

6.1 Eligibility for Returns

You may request a return if:

    • The product is defective, damaged, or incorrect.
    • The request is made within 7 days of delivery.
    • The item is unused, in original packaging, with proof of purchase.


6.2 Non-Returnable Items

    • Perishable goods
    • Personalised/customised products
    • Items marked as final sale

7. RETURN PROCESS

To initiate a return:

    • Contact our support team at thingsilikeja@gmail.com.
    • Provide order details and reason for return.
    • Upon approval, ship the item to the designated return address.
    • Customers may be responsible for return shipping costs unless the return is due to our error.

8. REFUND POLICY

8.1 Refund Methods

Refunds will be processed using the original payment method:

a. Payment Gateway Transactions

    • Refunds will be credited back to the original card or digital wallet.
    • Processing time: 5–10 business days depending on the payment provider.

b. Bank Transfers

    • Refunds will be issued to the customer’s bank account.
    • Customers must provide accurate banking details.
      Processing time: 5–15 business days.

 

8.2 Partial Refunds

Partial refunds may be granted if:

    • Items are returned damaged or not in original condition.
    • Missing parts or accessories not due to our error.

 

8.3 Non-Refundable Fees

    • Shipping charges (unless due to our error)
    • Payment processing fees (if applicable)

9. CANCELLATION POLICY

    • Orders may be canceled before shipment.
    • Once shipped, cancellation is not allowed; customers must follow the return process.

10. USER CONDUCT

You agree not to:

    • Use the website for unlawful purposes
    • Interfere with website functionality
    • Submit false or misleading information

11. INTELLECTUAL PROPERTY

All website content (text, images, logos) is owned by Tilja Variety Limited and may not be used without permission.

12. LIMITATION OF LIABILITY

We are not liable for:

    • Indirect or consequential damages
    • Losses due to misuse of products
    • Service interruptions beyond our control

13. PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy.

14. GOVERNING LAW

These terms are governed by the laws of Jamaica.

15. CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

16. CONTACT INFORMATION

For questions or concerns, contact us at:

    • Email: thingsilikeja@gmail.com
    • Phone: 876-202-4352 or 876-202-4395